Today is

By: Ikedi Ani-okoye.

Customer service what is it?

Customer service is not customer satisfaction as reported by customer satisfaction surveys. Customer service, like a brand, is what the customer perceives and remembers of the service they received.

What a customer perceives is the service they receive is not necessarily the service they actually receive. Several published studies reveal that the mood of the customer has a significant impact on the perception of the service received.

Customer service principles

Smile and demonstrate good manners. Teach employees to smile, leading by example. Establish a culture of high quality customer service and commit to deliver superior service whether over the phone or face-to-face.

Make customers feel comfortable, valued, and appreciated. Treat customers with respect, empathy, and efficiency. Listen actively to be responsive and exceed customer expectations. Effectively resolve the customer's problem. Say "Thank you" and "Please" graciously.

Customer services for more business

If you are a regular customer of online services, you will have noticed that many businesses do not really place customer service as a top priority. Many business owners believe that to get more business, more advertising and marketing must be done. While this is true to a certain extent, there are other factors that will garner more business; one of them is customer service.

CONCLUSION

When you focus on delivering a great customer experience, you've made a decision about the type of organization you have. You've declared that your organization will be remarkable. And you've taken steps to have a healthier, more sustainable organization.